help
getting crackle working
answers for setting up and syncing. if you're still stuck, email crackle@gusfl.us with what you see on screen. i read every message.
before you start
- an iphone. running a recent version of ios.
- icloud drive, if you want backups. turn it on in settings → your name → icloud.
- an internet connection. albums, artists and listings are loaded live.
lists
how do i add a record to a list?
open the album and tap the bookmark below the artwork, then pick a list or create a new one. a check means it's already in a list.
how do i reorder or delete a list?
open the list and hold a record to drag it. to rename or delete the list, tap ⋯ at the top right.
how do i get my lists on a new phone?
with icloud drive on, crackle backs up your library automatically. on the new phone, open library → restore from backup and pick the latest one. you can also export lists as csv and import them there.
copies for sale
where do the listings come from?
from the discogs marketplace. the app loads the listings page on your phone and shows the cheapest copies for the conditions you pick. tap a listing to open it on discogs, where you buy it.
“no marketplace items found”
nobody is selling a vinyl copy in the conditions you picked. tap more conditions (vg+, vg…) to widen the search.
“couldn't find this album on discogs”
the album couldn't be matched to a discogs release. this happens with some deluxe editions and new releases; try the standard edition of the album.
“discogs wants to make sure you're human”
discogs occasionally asks for a quick check. complete it in the box that appears and the listings load right after.
playing music
how do i play an album?
tap play on an album. the first time, crackle asks to connect apple music; playing needs an apple music subscription. without one, albums open in spotify or apple music instead.
your data
is there an account?
no. everything you keep in crackle lives on your iphone, and in your icloud drive if backups are on.
how do i back up or restore?
library → your data. backups run on their own when icloud drive is on; tap back up now any time, or restore from backup to bring one back. restoring merges a backup in, so nothing on the phone is lost.
how do i delete everything?
delete the app. old backups stay in files → icloud drive → crackle until you delete them there.
still stuck?
email crackle@gusfl.us. a screenshot of the error, and which way you sign in (apple, google or email), helps a lot. never send your password.